Allia sends some patient messages automatically. Other messages must be sent by a clinician.
Invoices
When you send an invoice, Allia delivers it in two places:
Email: The invoice is sent to the patient’s registered email address.
Messages: The invoice and Stripe payment link appear in your conversation with the patient.
You can track the invoice in the Payments section. Paid invoices are marked when the payment clears.
Treatment plans
When you publish a treatment plan and select Send to patient, Allia sends it through Messages. The patient can review the plan in the Allia app.
Appointment, form, and assessment reminders
Allia sends these reminders by email and app notification. They do not appear in the patient’s message thread.
Other messages
Clinicians send all other messages manually from Messages.