Use secure messaging for non-urgent patient communication, such as brief check-ins, resources, or appointment questions.
Send a message
To send a message:
Select Messages in the left navigation.
Search for the patient.
Select the patient’s name.
Enter your message.
Press Enter to send it.
Who appears in your patient list
You can message a patient when both of these conditions are met:
You are an active member of the patient’s care team.
The patient has activated their Allia account in the mobile app or web portal.
Note: View access or supervisory permissions alone do not provide messaging access.
Message indicators
Green dot: The patient is online.
Gray dot: The patient is offline.
Timestamp: Shows when a message was sent.
No messages yet: The patient has activated their account but has not started a conversation.
Use messaging for non-urgent communication
Allia messaging is not for emergencies. Patients see a reminder to call 911 or go to the nearest emergency room for an urgent mental health crisis.
Tip: Discuss messaging boundaries and your availability with patients during intake.
Using messaging without the mobile app
Patients can activate their account and use secure messaging in the web portal. They do not need to download the mobile app.
Patients can also join telehealth appointments from an email link without activating an account. Account activation is required for secure messaging, self-scheduling, and completing forms.