You can message your care team from the Allia app or portal to ask questions, share updates, or send documents.
Open chat
To open a conversation:
Tap the Chat tab in the bottom navigation.
Select a care team member.
All care team members appear in the list, even if you have not started a conversation with them.
Send a message
Type and send a text message in the conversation.
Send an attachment
To send an attachment:
Tap the "+" button.
Choose a document, a photo from your gallery, or an image from your camera.
Send the attachment.
Attachments are visible to your clinician and remain in the conversation history.
Message notifications
A new message can appear as:
An indicator dot on the Chat tab.
An unread indicator on the conversation.
A push, email, or SMS notification, depending on your permission settings.
Chat availability
Chat is for non-urgent communication. Response times depend on your care team's availability.
Important: For urgent medical concerns, follow the emergency instructions provided by your clinician.