1. Simple Account Setup
To ensure the app links correctly to your clinician dashboard, patients/clients should use the email address you have on file for them.
Download: They can find the "Allia" app in the App Store or Google Play.
Verify: After tapping Start my journey, they enter their email and receive a 6-digit verification code.
Secure: Once the code is entered, they create a private password to protect their information.
2. Personalizing Profile
The app walks patients/clients through a few basic questions. This ensures that the care they receive is personalized and that all clinical and insurance records are accurate.
Identity: Full legal name and Date of Birth.
Contact: Phone number and home address.
Inclusion: They can share their gender identity and preferred pronouns, along with the sex/gender information required for insurance purposes.
3. Customizing the Experience
Patients/clients are in control of their experience and can choose how they interact with the app. During setup, they can enable:
Wellness Sync: If they wish, they can connect an Apple Watch, Fitbit, or Google Fit to share sleep and activity trends.
Notification Preferences: They can choose how to receive appointment reminders and messages (Push, Email, or SMS).
Easy Access: They can enable FaceID or TouchID for secure, one-touch access.
4. Navigating the Home Screen
Once setup is complete, patients/clients arrive at their Home Screen. This central hub is designed to be clear and intuitive, helping them feel organized and prepared for their journey with you.
From here, patients/clients can:
Join Telehealth: Enter virtual sessions directly from the app.
Message Securely: Send updates or files in a HIPAA-compliant space.
Complete Tasks: View and fill out any assessments or forms you have assigned.
Support & Privacy
Data Control: Patients/clients maintain full ownership of their information and can choose to stop sharing specific data categories or disconnect devices at any time.
Technical Help: If they need assistance with syncing or logging in, they can reach out to our team at support@allia.health.
Education: Direct them to allia.health/patients for a gentle introduction to how the app supports their health.