Q: Can Allia Health employees access my patient notes?
A: No. Patient clinical content is end-to-end encrypted and completely inaccessible to Allia Health employees, including our technical team and leadership. You are the only one who can decrypt and view clinical information.
Q: What happens if Allia Health is sold to another company?
A: Your patients' data remains under the same privacy protections. Clinical content stays encrypted and inaccessible to the new owner. You maintain the same level of control over patient records.
Q: Can Allia Health provide patient data if subpoenaed?
A: We can only provide non-clinical account data (like billing information). We cannot provide clinical content because we have no access to decrypt it. You would need to respond directly to any subpoena requesting clinical records.
Q: How can I verify that patient data is secure?
A: Our security practices are regularly audited, and we're fully HIPAA-compliant. We work with one of the industry leading partners at scrut.io to manage our compliance while ensuring observability over our entire
Q: Can I export patient records to another EHR system?
A: Yes. You can export patient clinical data at any time. Contact our support team for assistance with data portability.
Q: What if a patient is under 18?
A: Users under 13 cannot use our services. Users 13-17 require parental consent. Special privacy protections apply to minors, and you remain responsible for adhering to state-specific minor consent laws.
Q: Am I responsible for patient data security?
A: While Allia Health provides robust technical security, you maintain professional responsibility for appropriate use of the platform, protecting your login credentials, and following HIPAA-compliant practices in your clinical work.