Allia sends patients updates about appointments, forms, tasks, and secure messages. Depending on the notification and the patient's settings, updates arrive by email, mobile push notification, or both.
When patients receive notifications
Account invitations and verification
Patients receive an email when you invite them, when they need a one-time password, and when they create or access their account. They must use the same email address that you entered in Allia.
Appointments
Patients receive a confirmation when an appointment is booked. Allia also notifies them when an appointment is updated, rescheduled, or cancelled.
Allia sends a reminder 24 hours before the appointment and another notification when the appointment starts. Telehealth notifications include information for joining the session.
Forms, assessments, and tasks
Patients receive a notification when you assign or share an intake form, consent form, questionnaire, assessment, document, or other patient task. The item also appears in their task list.
How notifications are delivered
Email notifications go to the address connected to the patient's Allia account. Patients can use the Allia Patient Portal if they prefer not to install the mobile app.
Mobile push notifications
To receive push notifications, a patient must:
Install the Allia Health app.
Sign in to the correct account.
Allow notifications in Allia.
Allow Allia notifications in the phone's settings.
Patients can Download Allia Health for iPhone or Download Allia Health for Android.
Manage notification preferences
In the Allia app, patients can go to Profile > Manage Permissions and turn email or push notifications on or off.
The mobile app is optional. Patients can use the Allia Patient Portal and receive email notifications.
Troubleshoot missing notifications
If emails are missing
Ask the patient to:
Check the email address used for their Allia account.
Check spam, junk, promotions, and filtered folders.
Search their inbox for "Allia."
Confirm that email notifications are enabled in Profile > Manage Permissions.
Also confirm that the correct email address is saved in the patient's record.
If push notifications are missing
Ask the patient to:
Confirm that the Allia Health app is installed and they are signed in to the correct account.
Turn on push notifications in Profile > Manage Permissions.
Allow Allia notifications in the phone's settings.
Check whether Focus, Do Not Disturb, or battery-saving settings are blocking notifications.
Update the Allia Health app.
If the problem continues, contact support@allia.health.
Notifications are not for emergencies
Important: Allia notifications and secure messages are not an emergency service. Patients should follow the emergency and urgent-care instructions from your practice.
Message you can send to patients
Allia will send you important updates about appointments, forms, and messages from your care team. Keep your email and app notifications turned on, and tell us if your email address changes. If you use the mobile app, also allow Allia notifications in your phone's settings.