You can message your care team directly from the Allia app to ask questions, share updates, or send documents.
Accessing chat
Tap the Chat tab from the bottom navigation.
You’ll see a list of all members in your care team.
Even if you haven’t started a conversation yet, your care team members will still appear in the list.
Starting or continuing a conversation
Tap on a care team member to open the chat thread.
Messages are displayed in a familiar chat format.
You can send text messages at any time.
Sending attachments
From the chat screen, tap the “+” button to send:
Documents
Photos from your gallery
Images using your camera
Once sent, attachments are visible to your clinician and stored in the conversation history.
Message notifications
When you receive a new message, you’ll see:
An indicator dot on the Chat tab
An unread indicator on the conversation
Notifications may also be sent via push, email, or SMS (based on your permission settings).
Chat availability
Chat is designed for non-urgent communication.
Response times may vary depending on your care team’s availability.
For urgent medical concerns, please follow the emergency instructions provided by your clinician.