Classification of Data
The platform categorizes data into two distinct layers, each governed by different access protocols:
Clinical Data (Zero-Access Encryption)
This category includes all content related to patient treatment and clinical documentation:
Therapy session transcripts and generated notes
Treatment plans and progress documentation
Clinical assessments and diagnostic records
All clinical data is encrypted at the source. Allia Health does not possess the decryption keys required to view or access this information. Access is restricted exclusively to the authorized clinician.
Account Data (Administrative Access)
This category includes information required for the operational management of the EHR:
Clinician and patient contact information
Billing and payment processing details
Scheduling and appointment metadata
Allia Health personnel may access administrative data strictly for support, billing, and system maintenance purposes, governed by the "minimum necessary" standard.
Clinical Data Ownership and Portability
Providers maintain full authority over the lifecycle of the data stored within Allia Health.
Data Management: Clinicians have the technical capability to create, update, or delete records within the platform at their discretion.
Deletion Protocols: When a clinician deletes a record, it is removed from the primary production database.
Administrative Support: The Allia Health support team is available to assist with data management tasks, though they remain technically unable to view the content of encrypted clinical files during the support process.
Support and Documentation
For assistance with data management or account configuration:
Support Desk: support@allia.health