Allia Health is designed around data agency. It separates clinical data from administrative account data to support privacy and regulatory compliance.
How data is classified
Clinical data (zero-access encryption)
Clinical data includes content related to patient treatment and clinical documentation:
Therapy session transcripts and generated notes
Treatment plans and progress documentation
Clinical assessments and diagnostic records
All clinical data is encrypted at the source. Allia Health does not possess the decryption keys required to view or access this information. Access is restricted exclusively to the authorized clinician.
Account data (administrative access)
Account data includes information needed to operate the EHR:
Clinician and patient contact information
Billing and payment processing details
Scheduling and appointment metadata
Allia Health personnel may access administrative data strictly for support, billing, and system maintenance. This access is governed by the "minimum necessary" standard.
Clinical data ownership and portability
Providers maintain full authority over the lifecycle of data stored in Allia Health.
Manage data: Clinicians can create, update, or delete records in the platform at their discretion.
Delete records: When a clinician deletes a record, it is removed from the primary production database.
Get administrative support: The Allia Health support team can help with data management tasks. The team remains technically unable to view the content of encrypted clinical files during support.
Get help
For help with data management or account configuration, contact the Support Desk at support@allia.health.