Send one message to several members of a patient group. Each patient receives a separate message in their own conversation with your practice.
In this guide, we'll cover:
Sending a broadcast
Adding attachments
Reviewing or deleting a broadcast
Note: Patients don't see the group name, the recipient list, or other members. Replies stay in each patient's conversation.
Only group members with a verified Allia account can receive a broadcast.
Sending a broadcast
To send a broadcast:
Open the group.
Select Broadcast Messages.
Enter your message.
Add attachments if needed.
Select Send to.
Keep all eligible members selected or choose specific members.
Select the arrow to review the broadcast.
Review the number of recipients.
Select Send Broadcast.
Important: Broadcasts send as soon as you confirm. You can't save a draft.
If a patient's conversation is unavailable, Allia skips that patient and shows the reason. Other eligible patients still receive the message.
Adding attachments
You can add up to 10 files. Each file can be up to 50 MB.
Supported file types are .pdf, .jpeg, .jpg, .png, .gif, and .webp. You can preview or remove a file before sending.
Reviewing a sent broadcast
Select the recipient count to see who received the message.
Select an attachment to preview or download it.
Open a patient's conversation to read their reply.
Deleting a broadcast
Hover over the broadcast and select the trash icon.
Important: Deleting a broadcast removes it from the group history and each patient's conversation. This can't be undone.